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Shipping policy

Shipping Policy:

Nelly Boo is pleased to offer Free Delivery on orders over $90*

Nelly Boo ship orders New Zealand wide, excluding Stewart Island, Great Barrier Island, and the Chatham Islands.

Free Delivery applies to Online Orders that are $90.00 NZD or over.

For Online Orders that are $89.99 NZD or under, there will be a fixed delivery fee of $5.00 NZD.

You will receive a dispatch email with tracking details as soon as your order has been processed. Please note if you have ordered multiple items, your order may be sent in separate instalments (due to stock levels and availability).

We process orders daily, so if the product/s are in stock in store we aim to have them ready for dispatch within 48 hours of receiving your order. If a product/s is not in stock in store, we will order the item into store or dispatch the item directly to you from the manufacturer.

We endeavour to have all online orders dispatched within 10 working days of receiving them.

Once your order is with our courier partners, New Zealand wide deliveries typically take between 7 – 10 working days following dispatch.

Please be patient as there are currently delays in courier services which are impacting delivery times and our store stock levels. If you would like to check if the items in your order are in stock in store we recommend you contact us before placing an order.

During sale periods there may be a delay in delivery time due to high volume of orders.

Public Holidays

Please be aware that many of our suppliers and manufacturers are closed during public holiday / holiday periods which may impact stock availability and delivery times. Nelly Boo will endeavour to process orders as best we can and keep customers informed as to approximate delivery times.

Signature Required

All deliveries within New Zealand will typically require a signature on delivery. However we note with COVID-19 restrictions in place, this may not be possible. Where possible on receipt of your Goods, please inspect the carton for damage before you sign for them. Please DO NOT ACCEPT any delivery that has any sign of damage. Nelly Boo is not liable for any goods that are damaged during transit.

Delivery Times

We process orders daily, so if the product/s are in stock in store we aim to have them ready for dispatch within 48 hours of receiving your order.

Once your order is with our courier partners, New Zealand wide deliveries typically takes between 7 – 10 working days following dispatch.

Stock Availability

At Nelly Boo our stock levels will different between different brands and product ranges. We try to fulfil orders in the most efficient way possible to help you get your products as quickly as possible. We supply some items from our store and other items direct from our brand partners and manufacturers.

If you would like to check if the items in your order are in stock in store we recommend you contact us before placing an order.

If a product/s is not in stock in store, we will order the item into store or dispatch the item directly to you from the manufacturer.

We endeavour to have all online orders dispatched within 10 days of receiving them.

We endeavour to keep you up to date on your order status, however if you have any questions regarding your order, please don’t hesitate to contact our Customer Care Team:

E-mail: info@nellyboo.co.nz

Phone: 09 212 2112

Store Location: Takanini Town Centre
Shop 9a, 30 Walters Road
Takanini, Auckland 2112